General terms of sale

General terms of sale

  1. Bookings are guaranteed subject to receipt of a deposit equivalent to 40 % of the total cost of the stay. The hotel undertakes to fully reimburse all deposits in case of written cancellation at least 3 days (Low Season), 8 days (Mid Season) and 32 days (Peak Season) prior to the scheduled arrival date.
  2. In case of a no-show, the booking is cancelled automatically and no reimbursements shall be made on deposits paid.
  3. On arrival at the hotel, all reservations will require a pre-authorisation with a credit card for an amount of €500. You may, if you prefer, pay the full cost of your accommodation in advance. For your comfort, if the amount payable exceeds €5,000, we shall present you with an intermediate bill, to be paid on receipt.
  4. In case of premature departure, the cost of the stay shall be billed in full by way of indemnification.
  5. Hotel rooms are available from 4 p.m. on the day of arrival and must be vacated by noon on the day of departure.
  6. Small dogs are accepted at the hotel subject to prior booking and a supplement of €40 per day. However, for reasons of comfort and hygiene, they are not allowed in the pool area. Dogs must not be left in the room in the absence of their owners. They are to be kept on a lead at all times when outside the room.
  7. The hotel pool is exclusively reserved for hotel guests. Games (ball games, etc.) are not allowed. Running around the pool is dangerous and can easily lead to slipping. For safety reasons, the pool is shut from 8 p.m. to 8 a.m., during which time it is protected by an electronic alarm and unavailable to guests.
  8. We kindly request parents to ensure their children are accompanied in all communal areas of the hotel and do not disturb other guests, particularly in the pool area and restaurant. The Management reserves the right to terminate, immediately and without prior notice, the stay of any guests should their behaviour disturb the tranquillity of our clientele.
  9. The hotel is equipped with free wireless Internet access (ssid: guest-messardiere). Please refrain from illegal downloading of any kind.
  10. For design reasons, extra beds or cots can only be installed in Junior Suites or larger suites. All suites are fitted with sofa beds.
  11. If you wish to dine at the Château restaurant — “Les Trois Saisons” — please book your table with our Concierge before noon or at the time of your reservation if you wish to dine on your day of arrival. Cell phones must be in vibrate mode.
  12. City tax in Saint-Tropez is equivalent to €3 per person / day.
  13. To settle your account, the hotel accepts payments in cash for amounts less than €3,000 and credit cards as follows: Visa, Eurocard-Mastercard and American Express.