General terms of sale
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General terms of sale

Bookings are guaranteed subject to receipt of a deposit equivalent to 40 % of the total cost of the stay. The hotel undertakes to fully refund all deposits in case of a written cancellation at least 3 days (Low Season), 8 days (Mid-Season) or 32 days (Peak Season) prior to the scheduled arrival date.

In case of a no-show, the booking is cancelled automatically and no refunds shall be made on deposits paid.

A valid credit card is required on check-in. The hotel shall pre-authorize your card for the amount of €500. You may, if you prefer, pay the full cost of your accommodation in advance. For your comfort, if the amount payable exceeds €5,000, we shall present you with an intermediate bill for approval and payment at Reception.

In case of premature departure, the cost of the stay shall be billed in full by way of indemnification.

Our hotel is designed to welcome 2 guests per room. A third person (or baby) can be accommodated in the Junior Suite category and above. All suites are fitted with a comfortable sofa bed (except for two-room suites, able to accommodate up to 4 guests).

Hotel rooms are available from 4.30 p.m. on the day of arrival and must be vacated by noon on the day of departure.

If you wish to dine at our gastronomic restaurant "L'Acacia", please book your table with our Concierge before noon or at the time of your reservation if you wish to dine on your day of arrival. Appropriate clothing must be worn and cell phones must be in vibrate mode. Thank you.

The hotel pools are unsupervised and exclusively reserved for hotel guests. Games (ball games, inflatable mattresses, etc.) are not allowed. Running around the pools is dangerous and can easily lead to slipping. Swim nappies (swim diapers) are obligatory for babies. For safety reasons, the outdoor pool is shut from 8 p.m. to 8 a.m., during which time it is protected by an electronic alarm and bathing is prohibited.

We kindly request parents to ensure their children are accompanied in communal areas of the hotel and do not disturb other guests, particularly in the pool area and restaurant. Several walks are available in the Château grounds, together with a summer house overlooking the pond and its swans and ducks, a boules court for families and friends and a special area for children aged 2-12 years, the "Kingdom of Princes and Princesses", offering a variety of games. Use of these games is under the responsibility and subject to the continuous presence of an accompanying adult.

Pets are admitted to the hotel subject to prior booking and a supplement of €50 per day. However, for reasons of comfort and hygiene, they must be kept on a lead in communal areas. They are admitted to the pool area and restaurants if they are not a nuisance to other guests (barking or lack of cleanliness). For obvious hygiene reasons, bathing is not allowed. Lastly, for their wellbeing and the safety of our staff, they must not under any circumstances be left alone in the room.

The Management reserves the right to terminate, immediately and without prior notice, the stay of any guest who fails to respect points 8, 9 and 10 and is therefore a disturbance to our other guests.

The hotel is fitted with free wireless Internet access (ssid: guest-messardiere). Please refrain from illegal downloading of any kind, in accordance with current legislation.

In order to communicate with you, the hotel stores your personal details in respect of the French Data Protection Act. You have the right to access information pertaining to you at any time by contacting us at rgpd@messardiere.com.

City tax in Saint-Tropez is equivalent to €6 per person / day.

To settle your bill, the hotel accepts payments in cash for amounts of less than €1,000 and the following credit cards: Carte Bleue, Visa, Eurocard-Mastercard and American Express.