General terms of sale
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General terms of sale

Cancellation policy

Low Saison:
More than 48 hours prior arrival: full refund of the stay
48 hours prior arrival: 100% charge of the stay

Mid-Season and Season:
More than 15 days prior arrival: full refund of the stay
Between 15 days and 48h: 50 % of the stay
48 hours prior arrival: 100% charge of the stay

High Saison:
More than 45 days prior arrival: full refund of the stay
Between 45 days and 30 days: 50 % of the stay
30 days prior arrival: 100% of the stay

Bookings are guaranteed subject to receipt of a deposit (50 % of the total cost of the stay).

To settle your bill, the hotel accepts payments in cash for amounts of less than €1,000 and the following credit cards: Carte Bleue, Visa, Eurocard-Mastercard and American Express.

Arrival and departure

Check-in time: 4:30pm.
A valid credit card is required for a pre-authorization of the amount of €500, or a payment of the full cost of the accommodation. Presentation of an intermediate bill for approval and payment at Reception for if the amount payable exceeds €5,000.

Check-out time: 12h (noon).
Premature departure: Cost of the stay billed in full.

Additional costs

City tax in Saint-Tropez is equivalent to €6 per person, per day.

General information

1 - Diner at the gastronomic restaurant “L’Acacia”: booking required with our Concierge before noon or at the time of the booking of your stay.

2 - Pools unsupervised and exclusively reserved for hotel guests.
Games (ball games, inflatable mattresses…) are not allowed.
Swim nappies (swim diapers) obligatory for babies.
Outdoor pool shut from 8.00pm to 8.00am (protected by an electronic alarm and bathing is prohibited).

3 - Children should be accompanied in communal areas of the hotel.
The access to the walks and activities in the Château grounds, such as the “Kingdom of Princes and Princesses” dedicated to the children is under the responsibility and subject to the continuous presence of an accompanying adult.

4 - Pets are admitted to the hotel. Supplement of €50 per day.
They must be kept on a lead in communal areas and not be left alone in the room.
Admitted to the pool area, bathing is not allowed for hygiene reasons.

5 - The Management reserves the right to terminate, immediately and without prior notice, the stay of any guest who fails to respect the last points and is therefore a disturbance to our other guests.

Terms & Conditions

1 - Room capacity : 2 guests per room.
A third person can be accommodated in the Junior Suite category and above.
All suites are fitted with a comfortable sofa bed (except for two-room suites, Prestige Suite and Deluxe Suite, able to accommodate up to 4 guests and our Duplex Suite fitted for 6 people).

2 - The hotel offers a free wireless Internet access (ssid: guest-messardiere). Please refrain from illegal downloading of any kind, in accordance with current legislation.

3 - In order to communicate with you, the hotel stores your personal details in respect of the French Data Protection Act. Access to these information, email us: rgpd@messardiere.com